Shipping Policy

Thank you for visiting and shopping at twistelabgames.ca. Following are the terms and conditions that constitute our Shipping Policy.

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Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

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Shipment method                 Estimated Delivery time          Shipment cost

Canada Post Standard           3-10 business days             *Based on Location
                                                                                                     Free over orders $200

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Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Twisted Lab Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Twisted Lab Games is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

 

We currently are working on our international shipping policy. 

 

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Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.