Privacy Policy

Your privacy is very important to us. This privacy policy (“Privacy Policy”) addresses how Twisted Lab Games Inc (“Twisted Lab Games”) collects, protects and uses information you provide. By visiting www.twistedlabgames.ca (this "Site"), accessing any mobile applications we may provide, using any products or services we may offer from time to time via our Site and/or related applications or otherwise interacting with us (collectively, the “Services”), you agree to accept the practices described in this Privacy Policy.

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Information We Collect from You Directly

We group the collection of user information into two categories: personal, which is information identifiable to a specific individual, and aggregate, which is collective information about a group of individuals that does not identify any individual person. Personal information may include your name, email address, mailing address, or phone number. Examples of aggregate information are the number of visitors to our Site, statistics on customer demographics and shopping trends. Twisted Lab Games may use or disclose aggregate information for any lawful purpose.

 

We collect information that you provide directly to us. For example, we collect information when you use our Site, shop in our stores, contact our customer service representatives, create an account, sign up to receive emails, sign up to receive text messages, upload or share images or videos of yourself or others on our Site or social media, participate in a sweepstakes or survey, communicate with us via third-party social media sites such as Facebook, Instagram, TikTok or Twitter, or otherwise communicate with us through other interactions.

 

The types of information you may provide directly to us include, but are not limited to, your name, email, postal code, date of birth, phone number, shipping address, billing address, credit card or payment information, Site preferences, demographic information such as age, gender, geographical location, time zone, user generated images or videos, social media profile picture, social media handle, username, product reviews, and any other information you may choose to provide. Providing this information to us is voluntary, however, certain information such as your name, email, phone number, shipping address, billing address, and payment information may be necessary to access or utilize our Services. If you do not provide us with this information, we may not be able to provide you with full access to our Services.

 

We also collect information when you communicate with us through our customer service channels, such as by phone, live chat, Facebook Messenger and third-party customer review platforms. In compliance with applicable law, we record, monitor and store telephone calls and live chat transcripts when you contact us through our customer service channels. Please note we use chatbots/virtual assistants to assist with common customer service requests and questions when you initiate and interact with the live chat feature available on our Site. By using live chat, you agree to the practices described in this Privacy Policy. You may end your live chat session at any time by closing the chat window.

 

In some cases, we may also collect information that you provide about others, such as when you choose to ship products to someone else’s mailing address. Twisted Lab Games will only use this information to fulfill your requests and will not send any marketing communications unless they choose to register for an account or opt-in to receive communications from us.

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Information We Collect Automatically

Like most online businesses, Twisted Lab Games and its partners and third-party service providers collect certain information automatically when you visit or interact with our Site and Services in order to improve the overall quality of your online experience. This information we automatically collect can be personal or aggregate, and includes:

 

• Log Information: We collect information about your use of our Site, including your internet protocol (IP) address, operating system, the type of browser you use to access the Site, your device’s regional and language settings, browser ID, the referring link through which you accessed our Site, date/time of Site visits, the time you spent on our Site and any errors that may have occurred during your visit.

 

• Cookies: Our Site, online advertisements and emails may use first-party and third-party cookies, pixel tags, session replay (on a random sample of Site visitors if used) and other technologies to automatically collect information about you such as your usage and activity on our Site. This activity may include the number of visits to our Site, pages viewed, amount of time spent on a page, links and products clicked, products added to the shopping cart, products purchased, searches made, and any other actions you take in connection with our Site, online advertisements or emails. By using the Services you consent to the use of such technologies, including cookies, pixel tags, and screen capture technology to collect information about you. We use this information for various business purposes, including to identify and resolve Site errors, mitigate risk and potential fraud, facilitate web page navigation, display information more effectively, remember your preferences, personalize your online experience, understand how our Site is being used, market our products and services, ensure that the emails and online advertisements we send to you are more relevant to your interests, and measure the success of our marketing campaigns.

 

BY ACCESSING OR USING OUR SERVICES, YOU CONSENT TO THE RECORDING, MONITORING, AND STORING OF YOUR SITE ACTIVITY FOR FUTURE USE IN THE MANNER AND FOR THE PURPOSES AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

 

Most web browsers are set up to accept and manage cookies. You can adjust your cookie settings in your browser to disable existing cookies, automatically reject cookies or to notify you when a cookie is being placed on your browser. Depending on your browser, mobile device and operating system, you may not be able to delete or block all cookies. If you use multiple browsers on your devices, you will need to manage your cookie settings on each browser separately. Please note that by disabling or rejecting cookies, some aspects of the Site may not function properly. For more information about cookies and how to manage or reject them, please see your Cookie Settings located in the footer of this Site.

 

• Transaction Information: When you make a purchase, return or exchange, we collect information about the transaction, such as the product details and the date and location of the purchase, return or exchange.

 

• Mobile Information: When you access our Site from a mobile device, we may receive information about your location and your mobile device, such as unique device identifiers and your precise or approximate geolocation information in accordance with your device permissions. You may use our Services without enabling location information through your device, however, this may affect some functionality available in the Services.

 

• Information from Third Party Sources: We also receive information about you from other sources, including through service providers, third-party information providers, marketing partners, customers, public sources, transactions such as mergers and acquisitions, and through your interactions with us on social media websites and online advertisements. We may combine this information with other information we collect from or about you and add it to the information we associate with your account. In these cases, our Privacy Policy will govern the handling of the combined personal information.

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How We Use Your Information

We collect personal information to make our Services more rewarding for you to use, including billing, shipping and tracking your orders. If we have any questions or concerns regarding your order, we may use this information to contact you. We also use this information for internal purposes, such as studying our customers' preferences and improving customer experience on the Site. We may also use your information to contact you for promotional purposes and provide customer service to you. We may combine information about you with information from other sources in order to improve the quality of our Services.

 

We also receive and store certain personally non-identifiable information, which is collected passively using various technologies, and cannot presently be used to specifically identify you. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve you, we often conduct research on customer demographics, interests and behavior based on the personal and other information provided to us. This research may be compiled and analyzed on an aggregate basis. We may share this non-identifiable and aggregate data with affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

 

How Is This Information Shared

We share information about you only as described in this Privacy Policy and with our subsidiaries and affiliates.

 

In addition, there are certain circumstances in which we may share your personal information with certain third parties without further notice to you, as set forth below:

 

• We do not sell any of your personal information to third parties for profit. Like most online businesses, we do share some information with contracted third parties in order to provide better services and advertising to you, and do afford you the option to opt-out of sharing this information.

• We may share information about you with trusted third parties in order to improve your customer experience. These third parties may contact you about products, services or promotions you may be interested in, or to otherwise improve your customer experience with this Site.

• We may share information about you, such as your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us via our third-party advertising partners and its service providers, in order to deliver to you relevant banner advertisements and other advertising tailored to your interests when you visit certain websites. 

• We use session replay technology from time to time, and if used, on a random sampling of Site visitors to automatically collect and analyze information about how visitors interact with our Services using trusted third party service providers who have executed appropriate data processing agreements and have committed to uphold and comply with applicable privacy and security regulations. If you are a part of this random sample of Site visitors, we may share this information about you with our service providers, such as when you visit the Site, how you use the Site, what webpages you visit, time spent on a webpage, what you click on, the links and products viewed and clicked on, what browser you are using when you access the Site, products added to your cart or purchased, and searches made on the Site. We use this information for quality assurance, to monitor and improve customer service support and our Services, and to better understand our customers and other visitors who access our Site to help us develop more relevant products and services. Please note Twisted Lab Games does not collect any personal information through session replay technology, and any information that is collected is not connected to your customer account if you have an account with us.

• We may also use your personal information in connection with automated decision making via our contracted third party service providers to protect our business from fraud during the checkout process. Certain transactions that appear to be fraudulent may be blocked from processing through automated decision making. We process this information given our legitimate interest in protecting our Services, to measure the adequate performance of our contract with you, and to comply with applicable laws.

• As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your information may be part of the transferred assets.

• When we believe in good faith that disclosure is necessary to protect the rights, property and safety of Twisted Lab Games, its users or the public.

• As required by law, to comply with a judicial proceeding, subpoena or court order, to exercise our rights, or to defend against any claims.

 

Cookies and Web Beacons

Like most websites, this Site uses cookies, web beacons and other similar technologies to gather user, browser and device information in order to help us better understand user behavior, tell us which parts of this Site users have visited, and facilitate and measure the effectiveness of our Services, advertisements and web searches, and to personalize your experience with our Services. Such information may be collected by or shared with trusted third-party service providers who have committed to uphold and comply with applicable privacy and security regulations. To the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information. As we develop this Site, we may gather additional information from you through the use of other technologies.

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Cookies

A cookie is a small text file that is stored on a user's computer or device for record-keeping purposes. We use cookies to automatically collect information about how and when you use this Site, read our emails or otherwise engage with our Services by setting and accessing cookies on your computer or device. These cookies track information such as how often you visit our Site, what pages you view, whether any products are left in your shopping cart, and where you go after you leave our Site. The cookies may be connected to your personal information. The cookies may also monitor aggregate metrics such as the total number and frequency of visitors so that we may better understand and manage our Site traffic and help diagnose any errors. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site's features and disabling may cause some features on the Site to operate improperly. You also have the ability to restrict the use of cookies and advertising IDs:

 

• You can use your browser’s settings to clear, delete or prevent cookies. We cannot control cookies that you have stored on your browser and recommend deleting all current cookies.

• We use Google Ads and Google Analytics to serve and measure advertising. 

• We also use Facebook to help serve and optimize advertising.

 

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites that you visit. Please note, however, there is no industry consensus as to what website and app operators should do with regard to these signals. Twisted Lab Games does not monitor or respond to “Do Not Track” browser settings and if used, our Site may continue to collect information in the manner indicated in this Privacy Policy.

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Web Beacons

Web beacons, or clear gifs, are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages. Web beacons help us better manage content on our Site by informing us what content is effective. We do not tie the information gathered by web beacons to your personal information.

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Opting Out

 

We may occasionally send you newsletters and emails regarding announcements, special offers, promotions, features and/or product updates. We may also communicate with you on behalf of third parties about special offers, promotions, features and/or product updates we think may be of interest to you, or you may have opted-in to receive newsletters or special promotions from one of our trusted third party providers. If you decide you do not wish to receive these communications, you may opt-out by clicking the unsubscribe link or by following the instructions included in the communication. Please note, however, that as user of the Services you cannot opt-out of some administrative communications that are reasonably necessary to the Services, such as billing or service notifications.

 

You may also receive targeted, interest-based advertising that is automated and tailored to your preferences and interests based on your online browsing activities over time and across third-party websites and applications. Your preferences and interests are determined from personal information collected about you, whether by us or other parties. You may receive this advertising when using online services, like advertisements in mobile applications or on websites. Twisted Lab Games is not responsible for the effectiveness of, or compliance with, any third party’s opt-out options.

 

Please note that when you opt-out of receiving interest-based advertisements, this does not mean you will no longer see online advertisements from us, only that those online advertisements will not be based on your interests. In addition, cookies used on the Site may still collect information for other purposes, including for analytics and fraud prevention.

 

Security

 

The security of your personal information is important to us. When you provide sensitive personal information (such as a credit card number), we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us and to guard against loss, unauthorized access, misuse, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of such information. Please keep this in mind when disclosing any personal information to us or any other party online. In the event that we learn of a security breach, we may notify you electronically or in writing, to the extent required by law, so you may take appropriate protective steps. If you have any questions about security on our Site, please contact us as indicated below.

 

Links to Other Sites

 

This Site may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this Site and does not apply to other sites that are owned and operated by third parties. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy does not cover any information that you disclose to such sites or that they may collect, and you will need to contact the other sites directly for information regarding this privacy policies. The privacy policies of the other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of the other sites and cannot guarantee the security of any of your personal information collected there.

 

Children Under 18

 

This Site is not designed for children and we do not wish to collect personal information from children under 18. If you register with us and we discover that you are under 18, we will delete your account. If a child under the age of 18 has provided us with personally identifiable information online, we ask that a parent or guardian contact us to have that child’s information deleted. You must be 18 or over to purchase products and provide personal information to this Site.

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Exclusion to This Privacy Policy

 

This Privacy Policy shall not apply to any unsolicited information you provide to Twisted Lab Games through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as review sections and forums (collectively, "Public Areas"), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and Twisted Lab Games shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

 

Collection of Personal Data



In this section, “personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person, but does not include de-identified data or publicly available information. The types of personal data we collect about you depend on your interactions with us. For example, we may collect the following categories of personal data:

 

• Profile information, such as name, email address, customer ID, mailing address, phone number

• Demographic information, such as age, gender, birthday and other personal identifiers;

• Commercial information, such as order history, delivery information, payment method, credit or debit card information, billing and shipping information, order ID, items purchased, items returned or exchanged, size, style and product preferences, other unique identifiers related to your purchases or the use of our Services;

• Location information, such as your precise or approximate geolocation information in accordance with your device permissions. You may use our Services without enabling location information through your device, however, this may affect some functionality available in the Services;

• IP address, cookies, advertising IDs, tracking pixels, session replays and other unique identifiers;

• Internet activity information such as how a consumer browses and interacts with our Services, Site and advertisements, and device, browser and/or computer properties, which may include, but is not limited to, information about your operating system, the type of browser you use to access the Site, your device’s regional and language settings, browser ID, the referring link through which you accessed our Site, date/time of Site visits, the time you spent on our Site and any errors that may have occurred during your visit; and

• Inferences drawn from any of the above that reflect a consumer’s preferences, characteristics and trends.

 

If we collect sensitive personal data, we will notify you at or before the time of collection and provide you with an opportunity to opt-out of the processing. However, please be aware, if you choose to opt-out or not provide your sensitive personal data that is necessary for any aspect of our products or Services, you may not be able to use those products or Services.

 

Use of Personal Data

 

We may use or share the personal data collected above for the following business purposes:

 

• To create and manage your account;

• To provide, administer, deliver, support, maintain and improve our products, promotions, and Services, such as fulfilling and tracking your orders, processing payments through third-party vendors, and performing our contractual obligations within the context of our ongoing business relationship with you;

• To improve customer experience on the Site;

• To send and respond to communications from you related to your account, purchases, returns including to provide customer service;

• To conduct research and development of our products and Services;

• To provide personalized product recommendation services to customers;

• To prevent and detect fraudulent activities and ensure the security of your account and our Services;

• To provide and improve advertisements, including sending marketing communications about products, services, offers, promotions, rewards and events that may be of interest to you to better understand your interests;

• To respond to law enforcement requests as required by applicable law, court order or government regulations; or

• In accordance with your consent, specific direction or instructions.

 

Disclosure of Personal Data

 

We share the personal data to the following third parties:

 

• With our affiliates and service providers, such as customer service providers, shipping partners, payment processors, analytics and data warehousing partners; and

• With our contracted third-party providers, such as marketing and advertising partners.

 

Your Privacy Rights

 

• Right to Access/Portability. You have the right to confirm whether we are processing your personal data. You also have the right to access and receive a copy of your personal data about you we have collected, used, disclosed or otherwise processed. You can also view and manage most of your personal data by logging into your account.

 

• Right to Correct Inaccuracies. You have the right to request that we correct inaccurate personal data that we maintain about you. You can also view and manage most of your personal information by logging into your account.

 

• Right to Delete. You have the right to request the deletion of your personal data we collect and maintain. Please be aware that deleting your personal data is irreversible and means that you will no longer have an account with us. BY SUBMITTING A DELETION REQUEST, YOU WILL BE DELETING YOUR ENTIRE ACCOUNT. If you chose to use our Site at a later time, you will need to sign up again and create a new account. 

 

• Right to Opt-Out. You have the right to opt-out of targeted advertising, the “sale” or “sharing” of your personal information to third parties, and from profiling that would produce legal or similarly significant effects. PLEASE NOTE, WE DO NOT SELL ANY OF YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR PROFIT. LIKE MOST ONLINE BUSINESSES, WE DO SHARE SOME INFORMATION WITH CONTRACTED THIRD PARTIES IN ORDER TO PROVIDE BETTER SERVICES AND ADVERTISING TO YOU. Applicable law may classify our limited sharing with these contracted third parties as “targeted advertising,” and we do afford you the option to opt-out of sharing this information. Please be aware that even after submitting an Opt-Out request, you may still continue to see advertisements regarding our company online or through third parties. If you continue to visit or use the Site, you may also come across our ads. You will no longer receive personalized advertisements, but you may still see generic, non-personalized advertisements such as those based on the topic and content of the webpage that you visit.

 

You may also opt-out of the sale or sharing of your personal information by enabling an Opt-Out Preference Signal, such as the Global Privacy Control (“GPC”), available in certain browsers and extensions. We will treat the GPC browser signal as a valid opt-out request. If you do not have a Twisted Lab Games account or if you are not logged into your Twisted Lab Games account, your request to opt-out via the Global Privacy Control will be linked to your browser identifier only and not linked to any account because your connection between your browser and your account is not known to us. If you would like us to make the connection between your browser and your account, please sign-in to your account and enable the Global Privacy Control. You may need to take this step to opt-out on additional browsers and devices that you use. If you block or clear cookies from your browser, it may remove the Global Privacy Control settings, requiring you to opt-out again.

 

Please be aware that even after submitted an Opt-Out request, you may still continue to see advertisements regarding our company online or through third parties. If you continue to visit or use the Site, you may also come across our ads. You will no longer receive personalized advertisements, but you may still see generic, non-personalized advertisements such as those based on the topic and content of a webpage that you visit.

 

• Right to No Retaliation/Non-Discrimination. You have the right to exercise any of your Privacy Rights free from discriminatory practices prohibited by law. Unless permitted by applicable law, we will not deny you goods or services, charge you a different price or rate for goods or services, provide you with a different level or quality of goods or services if you make an access, correction, deletion, or opt-out request. Some of our products and Services, however, may require your personal data. If you choose not to provide your personal data that is necessary for any aspect of our products or Services, you may not be able to use those products or Services.

 

How To Exercise Your Privacy Rights

 

To submit a privacy related request, you may email us twistedlabgames@gmail.com

 

Prior to processing, we will authenticate your request through our standard verification procedures, such as by requesting you to log in to your account or by verifying the information you provided in your request with your account information we have on file. This information may include first name, last name, email and phone number. Please be aware that this information will only be used to verify and help process your request. However, we are required by law to keep information related to your request for record keeping purposes.

 

Please allow up to 45 days for us to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases we may decline your request as permitted by law. For example, if you have placed an order or initiated a return or exchange within the last 90 days prior to submitting a deletion request, we will process your deletion request once the 90 days have passed so that we may fulfill your order and uphold our return and exchange obligations to you.

 

If you wish to appeal a decision denying your request, please contact our customer service representatives via email.

 

Additional Information for California Residents – California Privacy Rights

 

If you are a California resident, this section applies to you in addition to all other applicable rights and information contained in this Privacy Policy. It describes how we collect, use and share personal information of California residents, and their rights with respect to their personal information, as defined under the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”).

 

California Privacy Rights

 

In addition to the Privacy Rights described above, as a California resident, you have the following rights in connection with your personal information:

 

• Right to Know What Personal Information is Being Collected. You have the right to know the categories of personal information that we have collected about you, the categories of sources from which we have collected your personal information, the business purposes for collecting your personal information, the categories of third parties that we disclose your personal information to, and the specific pieces of personal information that we have collected about you over the preceding 12 months. You may find all of this information in our Privacy Policy under State-Specific Privacy Information.

 

• Right to Know What Personal Information is Sold or Shared. You have the right to know the categories of personal information that we have collected about you, which of those categories of personal information have been sold or shared, the categories of third parties that the personal information was sold to or shared with, and for what business purpose the personal information was sold or shared over the preceding 12 months. You may find all of this information in our Privacy Policy under State-Specific Privacy Information.

 

• Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to request that your sensitive personal information only be used for certain business purposes that are necessary for us to perform our services or provide our products to you. Those business purposes are: (i) to ensure the security and integrity of our systems and networks; (ii) to provide non-personalized advertising as a part of your current interaction with our business; (iii) to provide our Services to you, including, but not limited to, maintaining or servicing your account, providing customer service, processing or fulfilling orders, verifying customer information, processing payments, providing analytics services, storing customer information, or providing similar business services; and (iv) to verify and maintain the quality and safety of our Services and to improve, upgrade or enhance our Services to you. Please be aware that we do not use any sensitive personal information for any purposes other than those that are permitted under the law and specified under this section.

 

To exercise your privacy rights you may email us at twistedlabgames@gmail.com Please note, the rights granted to you under California law may provide us with exceptions to fulfilling your request, including where we need to retain the information to fulfill a legal obligation, complete a transaction with you, prevent fraud or any other purpose permitted by law. 

 

Do Not Sell or Share My Personal Information

As described above, we work with certain advertising partners to show ads that are personalized to your interests. These activities may be considered "selling" or "sharing" of your personal information under California law. You may visit our Site using a legally recognized device or browser-based opt-out preference signal such as the Global Privacy Control, which will opt you out of the sale or sharing of your personal information. Please note that we may continue to collect and share personal information about you with other third parties for purposes other than targeted advertising and as permitted by law. Even after you submit an opt-out request, you may still see non-personalized online ads such as those based on the topic and content of a webpage that you visit.

 

Notice of Financial Incentives

 

From time to time, we may offer special discounts, offers or other perks to you related to the collection of your personal information. You may be presented a financial incentive to register for an account, sign up for our mailing list. We offer these financial incentives to enhance our relationship with you and your experience on the Site. There is no obligation to sign up for any of these incentives and you may withdraw your consent at any time.

 

• You have the right to opt-out from our marketing communications at any time by clicking on the “Unsubscribe” link at the bottom of our emails.

 

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